Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during holidays, promotional periods, or due to unexpected circumstances.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Delivery times vary depending on the destination, shipping method, carrier availability, and customs processing.

Estimated delivery times are as follows:

  • Domestic orders: approximately 3–10 business days
  • International orders: approximately 7–20 business days

Please note that these are estimates only and are not guaranteed. Delays may occur due to weather conditions, carrier delays, customs inspections, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination, shipping method, order weight, and package size.

Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, if available.

Tracking updates may take several business days to appear after the package has been handed over to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or unavailable shipping addresses. If you notice an error in your shipping address, please contact us as soon as possible. Address changes may not be possible after an order has been processed or shipped.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other fees may be charged by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout. We are not responsible for delays caused by customs clearance procedures.

Lost, Delayed, or Damaged Packages

If your package is delayed, please allow additional time for the carrier to complete delivery before contacting us.

If your package is marked as delivered but cannot be located, please check with household members, neighbors, building management, and the local carrier before contacting us.

If your order arrives damaged, please contact us within 7 days of delivery and provide clear photos of the damaged item and packaging. We will review the situation and provide assistance where appropriate.

Undeliverable Packages

If a package is returned to us because of an incorrect address, refusal of delivery, failure to pay customs fees, or failure to collect the package, the customer may be responsible for any return shipping costs and reshipping fees.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team through the contact information provided on our website.